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Terms & Conditions

Terms & Conditions

 

These are by no means definitive & are subject to change without notice.

 

1.Products Provided.

We provide high quality cacti & succulents on a retail basis to individual customers.

2. Prices & Payment.

All payments are processed through our payment gateway which is PayPal. On clicking the payment button you will be taken to PayPal's own site where your payment is secure as is all your information.

We also take payment via postal order, however if this option is chosen at checkout your order will not be dispatched until clearance of payment.

 

3. Shipping & Delivery.

We use Royal Mail First Class Post for all orders unless specifically requested by the customer for other methods.

Delivery prices are for First Class Post only

Up to £20.00    delivery is £4.50

Up to £50.00    delivery is £6.00

Up to £75.00   delivery is £ 10.00

Up to £150.00   delivery is £15.00

We endeavour to dispatch all orders within 3 working days, unless requested by the customer for a specific time/day, or in the case of holiday periods we will delay shipping from 2 working days prior to this until the day following the holiday period.

We always get proof of postage

All plants are sent bare rooted (out of the pot) unless at our discretion, well wrapped in protective material. And sent in boxes that have previously been used for other purposes.

This is in order to -:

1. Save money on packaging costs that would increase prices to our customers.

2. Recycle resources for a greener life.

4. Guarantees & Warranties.

As far as we can ascertain all our plants are healthy & disease free, however as with all living things this can change at very short notice.

In such cases we reserve the right to either cancel the order or to replace a plant for a similar one of the same family & price.

We would contact you in such cases for you to approve such changes.

5. Returns, Refunds & Complaints

In the rare case of a plant needing to be returned or refunded it is the responsibility of the customer to contact us in the first instance in order to discuss the problem with us.

please contact us within 24hrs of receipt either by telephone or email, or via the contacts page.And we will endeavour to handle your concern or complaint as quickly as possible to your satisfaction.

6. Limitation of Liability.

All orders leave us in good condition well packaged in materials suitable for the purpose.

We cannot be held liable for any orders that are damaged in transit by the delivery service, however if you contact us within 24 hours of delivery we will provide you with ant information necessary.

7. Privacy Policy.

We do not collect, store or otherwise retain you personal information other than as pertaining to your order of goods with us.

No financial information is retain on our site as all transactions are carried out on our payment providers own site.

Your information will only be used to fulfil you order with us & will never be passed on to any third parties or used for marketing purposes by ourselves.

8. Intellectual Property Rights.

All photographs, descriptions, & graphics are owned by this website & cannot be used for any other purpose without the agreement of the sites owners.

9. Future changes.

We reserve the right to make changes to these Ts & Cs without notice due to changes in operation of this business, or changes in the law governing the conduct of such.

10. Governing Law.

These terms & conditions are subject to & in accordance with the laws of England